Refund policy

At Nubi Collective, we strive to ensure that every product reaches you in perfect condition. However, in the event that you receive a faulty or damaged item, we offer returns, exchanges, and refunds under the following conditions:

ELIGIBILITY

Returns and exchanges are accepted only for items that are faulty or damaged upon receipt.

NOTIFICATION

To qualify for a return or exchange, you must notify us within 14 days of receiving your order. Please email us at shop@nubicollective.com with photos clearly showing the damage or defect.

PROCESS

Once we receive your email, we will provide you with instructions on how to proceed. This may include sending you a return label for the item or asking you to dispose of the product, depending on the nature of the damage.

REPLACEMENT

Upon verification of the issue, we will arrange a free replacement for the affected item. If a replacement is not available, we will offer a full refund.

We are committed to resolving any issues swiftly and to your satisfaction. Please do not hesitate to contact us if you have any concerns regarding your order.